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stamped or metered mail including Special Delivery Guaranteed and Signed For) that is lost, damaged or delayed, as follows: Royal Mail's retail compensation arrangements entitle customers to a certain amount of compensation for retail mail (e.g. You will need to contact Royal Mail’s Customer Services department, either by telephone, writing or via Royal Mail’s website. You can contact the Citizens Advice consumer service by phone on 08 or via its website. The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. You can contact Post Office customer services by phone on 08457 22 33 44.įor independent advice or guidance, you can contact the Citizens Advice consumer service. If you have a complaint about Post Office Limited, you should contact the manager responsible for complaints within the company.

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You can contact the Citizens Advice consumer service by phone on 08 or via its website.Ĭonsumers in Northern Ireland can contact The Consumer Council for free and impartial advice – telephone 0800 1216022 or visit the Consumer Council website.

If you remain dissatisfied with the regulated operators' response to your complaint, you should seek independent legal advice.įor independent advice or guidance, you can contact the Citizens Advice consumer service. If your complaint is about an operator other than Royal Mail, please contact the manager responsible for complaints within the company.

If your complaint isn't covered by ADR, and you remain dissatisfied with Royal Mail's response, you should seek independent legal advice.įor independent advice or guidance, you can contact the Citizens Advice consumer service. The scheme can only investigate complaints about certain Royal Mail postal services. POSTRS is the alternative dispute resolution (ADR) body for postal matters. More information is available on our ADR page. If your complaint cannot be resolved, you can ask the Independent Postal Redress scheme (POSTRS) to investigate your case. Royal Mail's complaints procedure can be found on the Royal Mail website. Royal Mail Customer Service Centre, FREEPOST ROYAL MAIL CUSTOMER SERVICES. If you have a complaint about Royal Mail, please contact the company directly:

Although it is our role to regulate the postal industry, we are unable to investigate individual complaints about postal operators.Īll postal operators must have in place a complaints procedure.

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